HELP/FAQ
Find answers to our most frequently asked questions
| FAQ Subscriptions |
Registration Text services |
Ordering Customer Care |
Downloading |
Do I need a new order code every time I download a content item?
How can I cancel all of my MyPengo subscriptions?
What should I do when I forgot my password?
I cannot download the content item I order; can you please help me?
Back to top What is the subscription service of MyPengo?
How do I find the ringtone/graphic I'm looking for?
What's the difference between a realtone and a polytone (poly ringtone)?
Can I preview a ringtone before I download it?
Back to top How do I order on the website?
I ordered a content item on the website. How can I download the content now?
I haven't received my download link. What is the problem?
Back to top Can you please help me with the download process?
My download link has arrived, where can I find it on my cell phone?
What do I do with the download link on my cell phone?
Why can't I download when I click on the download link?
Why can't I set my download as my SMS sound?
Back to top What kind of subscription services does MyPengo offer?
Back to top
Which carriers are supported by the MyPengo tex tservices?
How are Text Service subscriptions being billed?
How can I get help with Text Services?
How do I cancel my text service subscription?
Back to top Go to the Customer service page. TIP: Select your phone and carrier, then you will only see the content your phone supports.
* THIS IS A SUBCRIPTION SERVICE. WHEN ORDERING YOUR FIRST CONTENT ITEM YOU WILL ENROLL INTO A SUBSCRIPTION. ON THE SUBSCRIPTION TO OUR MYPENGO SERVICES INCURS A MINIMUM WEEKLY/MONTHLY CHARGE DEPENDING ON YOUR CARRIER. T-MOBILE + CELLULAR ONE + VERIZON WIRELESS: WE WILL BE OFFERING 12 CREDITS FOR $9.99 PER MONTH. VIRGIN MOBILE: WE WILL BE OFFERING 24 CREDITS FOR $19.99 PER MONTH. AT&T + SPRINT: 27 CREDITS FOR $19.99 PER MONTH. SEE TERMS AND CONDITION FOR MORE INFO.
Supported carriers binary services: T-Mobile, Sprint, Verizon Wireless, AT&T and Cellular One. Alltel and Nextel/Boost may follow soon! Please keep checking this website to see that latest content updates as well as carrier updates.
Supported Carriers textservices: T-Mobile, Sprint, AT&T, Alltel, Verizon Wireless, Cellular One and Nextel/Boost. For personal non-commercial use only. All rights reserved. Artist names are for identification purposes only. Usage of album artwork is only to promote CD sales, and no endorsement or sponsorship of MyPengo or its products by any musical artists or other parties is expressed or implied.
Copyright 2008 MyPengo.Frequently Asked Questions
Registration and basic information
Ordering - how does it work?
Download problems?
MyPengo subscriptions
Text services
Customercare
Only want to see compatible content for your phone? Select your phone
here!
Need help ordering? Please check FAQ
The MyPengo services is a subscription service which incurs a minimum daily/weekly/monthly charge depending on your carrier. Charges will appear on wireless bill or be deducted from prepaid balance. Standard/other charges may apply. Please take a look at our T&C for more detailed information.